Privacy Policy

Last updated: September 2026

Al Hatem Trading / شركة الحاتم للتجارة ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to information you submit through our website, as well as information you share when you contact us through Instagram, WhatsApp, and Facebook Messenger.

1. Information We Collect

When you contact us — whether through the contact form on our website, WhatsApp, Instagram, or Facebook Messenger — we may collect the following types of information:

• Your name, phone number, and email address (when provided).
• Details of your order, inquiry, or message.
• Any additional information you choose to share with us.

2. How We Use Your Information

We use the information you submit to:

• Respond to customer inquiries and provide customer service.
• Process and fulfill orders, including wholesale and bulk orders.
• Communicate with you about your orders, deliveries, or questions.
• Improve our products, services, and customer experience.

3. We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties. Your information is used solely for the purposes described in this policy.

4. Third-Party Services

When you interact with our social-media integrations — such as our Instagram page, Facebook page, or WhatsApp — third-party services may process information about you. These services include:

• Meta / Instagram / Facebook: When you message or interact with our pages on Instagram or Facebook, Meta Platforms may process information about your interaction in accordance with their own privacy policies and terms of service. We do not control how Meta processes your information.
• WhatsApp: When you contact us via WhatsApp, WhatsApp processes your message data according to its own privacy policy.

We encourage you to review the privacy policies of these third-party services to understand how your information is handled when you use them.

5. Data Retention

We retain customer information only as long as necessary to fulfill orders, respond to inquiries, and provide ongoing customer service. You may request that we delete your information at any time by contacting us.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise any of these rights, please contact us using the contact details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: